Privacy Policy

Last updated: 7 July 2025

1. Information We Collect

We may collect personal information that you voluntarily provide when:

• You submit an enquiry or booking request
• You contact us via phone, email, or the website
• You sign up for updates or promotions

This may include your name, email address, phone number, property address, and details about requested maintenance services. We may also collect non-personal data such as your IP address or browser type to improve the website experience.

2. How We Use Your Information

We use the information you provide to:

• Respond to enquiries or service requests
• Deliver property maintenance work
• Send service updates or schedule confirmations
• Improve our website and customer experience

We will never sell or rent your personal information to third parties.

3. Data Security

We are committed to protecting your personal information and use secure systems and safeguards to prevent unauthorised access, misuse, or disclosure.

4. Third-Party Services

We may use third-party tools (e.g., for website hosting or email communication) that process data on our behalf. These providers are obligated to meet strict data privacy standards.

5. Your Rights (Australia)

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request corrections if your information is inaccurate
• Withdraw consent or opt out of future contact

To make a request, please contact us directly using the details below.

6. Contact Us

If you have any questions about your privacy or would like to access or update your information, you can reach us at:

• Email: sales@patagoniapm.com.au